UX Writing Guidelines: Best Practices to Look Out For in 2022

As digital products and services continue to grow in popularity, the demand for good UX writing increases as well. UX writing is the practice of designing text—whether it be labels, error messages, or help text—to make the user experience better. Since good UX design starts with good UX writing, learning how to write for user experience can give you a competitive edge in the business world.


Source: PayPal



Good UX writing is also important because it can make or break a product. If users can’t understand what they’re supposed to do or if the text is difficult to read, they’re likely to become frustrated and leave. On the other hand, if the text is easy to understand and helpful, users are more likely to have a positive experience and purchase your products.


What is UX Writing?

Good UX writing can make a huge difference in the usability of a product, while bad UX can lead to a loss of customers and decreased profits. That’s why it’s so important for businesses to invest in good UX writing. So, what is UX writing?

  • User experience (UX) writing is a type of writing that helps make digital products easier to handle and more user-friendly.

The goal of UX writing is to make the user’s experience as smooth and simple as possible. Good UX writing can make a website or app feel intuitive. UX writers work with designers and developers to make sure that all the text in a product is easy to navigate and error-free in order to establish more effective communication between users and a digital product.


UX Writing Basics

Clear, concise, and useful user experience writing is the key to a successful website or app. UX writing helps users understand and interact with digital products. It’s a critical part of the overall user experience which is often overlooked. Good UX writing uses clear language, eliminates ambiguity, and is consistent across all screens and devices. Poor UX writing can be confusing, overwhelming, and lead to user frustration. Let’s look at the basics:

➔     Be clear

Users often make snap decisions about whether they’re going to stay on a website or not. If your website is difficult to use or the text is confusing, users will leave it in droves. That is why it’s important to be crystal clear and understandable when writing user experience copy. Just use simple and straightforward language, avoid jargon and technical terms, and use the active voice whenever possible.

➔     Be concise

When you’re writing for the web, you have to keep in mind that people are scanning your content, not reading it word for word. So you need to make your points quickly and concisely. Start by getting rid of any unnecessary words. Use strong active verbs whenever possible, since the active voice is more direct and gets your point across more effectively. In addition, be sure to break up your text with headings and lists to make it easy for users to scan.

➔     Be useful

UX writing is all about delivering the right information to users in a way that makes their lives easier. UX writers work on creating helpful error messages and instructional text. As a UX writer, you need to be aware of how people interact with digital products and be able to write for different types of users, including those who have never used a computer before. Good UX writing is essential for creating a positive experience for every user.


UX Writing Basics


Best UX Writing Practices for 2022

As technology continues to evolve at a rapid pace, user experience (UX) writing will become an increasingly important aspect of product and website design. The best practices for this type of writing are still being developed. However, some general principles have been identified that should be followed in order to create the most effective user experience writing:


1.     Perfect length

You want your text to be long enough to get the point across, but not so long that people get bored and stop reading. There is no answer to the question about the perfect length for UX writing samples as it varies depending on the project, target audience, and other factors. However, as a general rule, shorter is usually better. In order to figure out how many words, sentences, or even paragraphs your copy has, a word counter tool can come in handy. You should provide enough context for users without overwhelming them with too much information at once, as they will likely skim over your page.


UX Writing Practices


When it comes to web pages, the rule of thumb is that people only read less than half of the text on a page. This means that users don’t read UI copies, but scan them, so that’s why you should place the most important information upfront.

In addition, people are more likely to read shorter pieces of text, so when it comes to UX writing, this means breaking down your content into short, easily digestible chunks. Use headings and subheadings to help readers scan through your content quickly. This makes it easy for readers to consume your content in one sitting without having to scroll through a wall of text.


UX Writing Practices
Source: Medium


2.     Get the voice and tone right

User experience writing is all about understanding what users need, what they want, and how they feel. But there’s more to UX writing than just understanding users. You also have to get the tone and voice right. This isn’t always easy, but it’s essential if you want your users to feel engaged and delighted with your product. Setting the right tone for the entire user experience is essential and can make or break a customer’s first impression of your product.

In order to create a voice and tone that resonates with your users, you need to understand who your target audience is and have a clear idea of what you want your brand to represent. Once you have those two things figured out, then you can start crafting them.


UX Writing Practices for 2022
Source: MailChimp


UX Writing Practices for 2022
Source: MailChimp


3.     Consistent copy

One of the most challenging, but important, aspects of UX content writing is creating a consistent and on-brand copy. Every time a user interacts with your product – whether it’s on your website, in an app, or through any other digital interface – they should be greeted by consistent messaging. This includes all of the text elements on each page, as well as the tone and style of your writing.

Creating a style guide for your UX writing samples is a great way to ensure that all of your content is consistent across all platforms and devices. This document will outline your brand’s voice, tone, and writing style. It will also list the common words and phrases you will use, as well as how you want your users to feel when using your product or website.


4.     Be conversational

The copy is designed to guide the reader through the process and to provide the user with all the information they need. But a UI copy must go beyond functional to fulfill all the needs of the interface. The biggest mistake that you can make with UX writing is to make it sound robotic and unnatural. It is essential for UX writers to sound conversational in order to get readers’ attention and make the most of each piece of content. They should be natural, not only talk about the product, but about the reader’s problems, and answer questions as well.


5.     Avoid, explain, and resolve errors

Errors are inevitable in any writing, but they can be especially problematic in UX writing. Not only do they disrupt the user experience, but they can also reflect poorly on the company or product. So, it is important to try to avoid errors, explain them away when possible, and resolve them when not. There are a few steps that can be taken to avoid errors in UX content writing:

  • Always proofread your work before publishing it. If possible, have someone else read it as well, to catch any mistakes you may have missed.
  • Use spell check and grammar check tools. These can be helpful, but they’re not perfect, so don’t rely on them completely.
  • Use clear and concise language. This will help to reduce the chance of errors, and it will also make your writing easier to understand.

If an error does occur, the best course of action is to explain it. This can be done in a note or an error message. Be sure to apologize for the error, and make it clear that it’s not indicative of the quality of the product or service. Finally, resolve the error as quickly as possible. This will show that you’re committed to providing a good user experience, even when things go wrong.


6.     Back up your UX writing with data

As a UX writer, it’s important to back up your writing with data. This data can come from user research, surveys, analytics, and other sources. By using data to support your writing, you can make more informed decisions about what to write and how to write it. There are a few ways to do this:

First, you can use data to understand your users and their needs. This means collecting data on how they use your product, what they like and don’t like, and what their pain points are. This data can help you understand how you can improve your UX writing and, in turn, the user experience.

Second, you can use data to test your writing. This involves testing different versions of your writing to see how users respond. This can help you understand what works and what doesn’t.

Third, you can use data to measure the impact of your writing. This requires tracking how your writing affects user engagement, conversion rates, and other key metrics.


7.     Clearly label CTAs

In UX content writing, it is important to clearly label CTAs so that users know what they are supposed to do. CTAs are the links or buttons that users click on to take action, such as signing up for a newsletter or downloading a file. When labeling a CTA, use actionable language that clearly states what the user will get by clicking on the link or button. For example, instead of a CTA saying “Click here to learn more,” it should say “Click here to learn more about our product.” This makes it clear to the user what they will get by taking the desired action.

In addition, make sure the CTA stands out from the rest of the text on the page. Use a different color or font size to make it pop. And be sure to place the CTA in a spot where users will see it, such as near the top of the page or in the middle of a block of text.


label CTAs
Source: Upwork


8.     Always test

It’s always important to test your writing before implementing it. This means testing not only for spelling and grammar errors but also for clarity and effectiveness. There are a few key reasons why it’s important: to ensure that the text is clear and easy to understand, that it flows well and is easy to read, and that it is effective in conveying the intended message.

So, how can you test your writing? First, you can perform a heuristic evaluation. This involves going through your writing and checking for common usability problems. Second, you can ask users to test your writing for you. This involves giving them tasks to complete and seeing how they react to your writing. Third, you can use analytics to see how users are interacting with your writing. This can help you identify areas that need improvement.



Nowadays, more and more companies realize the importance of creating great user experience writing. That’s why it’s important as ever to keep up with how to write copies for the best user experience.

UX writing can help you create a better user experience for products and services by following the tips mentioned above. For example, by creating clear and concise text, UX writers can help to make complex concepts easier to understand for users.

Additionally, by paying attention to the overall tone and style of the text, writers can help to create a more cohesive and pleasant user experience. Ultimately, UX writing is important because it can help to make products and services more user-friendly and enjoyable to use, which, in turn, will increase your conversions. Make sure UX writing will benefit user experience and your business!


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